Cancellation Policy
Rovina™ offers two ways to buy. This page explains how to cancel either one. Whichever you choose, you are always covered by our 90-day money-back guarantee.
1. One-time orders
A one-time order is charged once. You will never be billed again unless you place a new order yourself.
Before your order ships
Orders are processed within 1–2 business days. If you contact us before your order leaves our facility, we will cancel it and refund you in full — product and shipping. Email info@byrovina.com with the subject line “Cancel order” and your order number, or call 800-590-3916 during business hours.
After your order ships
Once a parcel is with the carrier we cannot recall it. You have two options, both of which end with you getting your money back:
- Refuse the delivery — the carrier returns it to us and we refund you once it arrives.
- Accept it and request a refund under our 90-day money-back guarantee. You keep the bottles and still get refunded — no return shipping required.
2. Subscriptions (Subscribe & Save)
If you chose Subscribe & Save at checkout, you are enrolled in a recurring plan. Here is exactly how it works — no surprises.
What you agreed to
| Price per delivery | $25.49 — a 15% saving versus the $29.99 one-time price |
|---|---|
| Frequency | The interval you selected at checkout (every 1, 2 or 3 months). It is shown on your order confirmation. |
| Payment method | The card you used for your first order. It is stored securely by Stripe — we never see your full card number. |
| Minimum commitment | None. You may cancel after your first delivery. |
| Cancellation fee | None. |
We remind you before every charge
We email you before each renewal is billed, with the amount, the date and a one-click link to skip, pause or cancel. You will never be charged without advance notice.
How to cancel, skip or pause
Any of these work, and all of them are free:
- From your account — sign in and open My Account → Subscriptions. Choose Cancel, Pause or Skip next delivery.
- From the reminder email — use the link in any pre-billing email.
- By email — write to info@byrovina.com. We action requests within one business day.
- By phone — call 800-590-3916, Monday to Friday, 9:00–17:00 MT.
When cancellation takes effect
Cancelling stops all future charges immediately. Any delivery already paid for will still be shipped — and it stays covered by the 90-day guarantee. If a renewal was charged within the last 48 hours and has not shipped, tell us and we will refund that charge in full.
If you cancel right after a charge
You are still protected. Request a refund under our 90-day money-back guarantee — you keep the product and we refund you. No return shipping needed.
3. Changing an order or plan
Need a different bundle, quantity, frequency or shipping address? Email info@byrovina.com before the next order ships and we will adjust it. For subscriptions you can also change frequency yourself in My Account.
4. Contact us
LKN ECOM L.L.C.
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110, United States
Email: info@byrovina.com
Phone: 800-590-3916
Hours: Monday–Friday, 9:00–17:00 MT
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.