Refund Policy

Last updated: September 30, 2026

90-day money-back guarantee

We stand behind Rovina™ Astaxanthin. If you are not 100% satisfied for any reason, contact us within 90 days of your purchase date and we will refund you in full.

You do not need to ship anything back. No return label, no restocking fee, no forms to fill out. Keep the bottles — even the empty ones.

You may request a refund whether the bottle is unopened, partially used or completely finished. We ask only that you give the product a fair try, but it is not a condition of your refund.

How to request a refund

Email info@byrovina.com from the address you used to order, or call 800-590-3916.
Include your order number (it is in your confirmation email) or the full name and email used at checkout.
That is it. We will confirm by email, usually within one business day.

Processing time

Approved refunds are issued to your original payment method within 5–7 business days. Your bank or card issuer may take a few additional days to post the credit to your statement — that part is outside our control.

We refund in U.S. dollars. If your card is in another currency, the amount you receive may differ slightly from the amount you paid because of exchange rate movement between the two dates.

Bundle and multi-bottle orders

Our bundles (Buy 1 Get 1 FREE, Buy 2 Get 2 FREE, Buy 3 Get 3 FREE) are refunded as a single purchase: you get back the full amount you actually paid. The free bottles carry no separate charge, so nothing is deducted for them and you do not have to return them.

Example: you bought Buy 3, Get 3 FREE for $89.97 and received six bottles. Your refund is $89.97 — the three free bottles are not charged back to you.

Shipping charges

Shipping charges paid at checkout are refunded together with the product price when you use the 90-day guarantee.

Orders not yet delivered

If your order has not shipped, we can cancel it outright for a full refund — see our Cancellation Policy. If it is already in transit, simply wait for delivery (or refuse the parcel) and then request your refund as described above.

Damaged, incorrect or missing items

If something arrives damaged, if you received the wrong item, or if a parcel goes missing, email info@byrovina.com with your order number and a photo where relevant. We will send a replacement or issue a full refund — your choice. This is separate from the 90-day guarantee and has no time limit beyond a reasonable period after delivery.

Fair use

This guarantee is intended for genuine customers trying our product. We reserve the right to decline refunds in cases of demonstrable abuse — for example repeated refunded orders to the same customer, address or payment method. We will always explain our reasoning in writing before declining a request.

Chargebacks

Please contact us before opening a dispute with your bank. A chargeback takes weeks to resolve; we can usually refund you within a single business day. We have never refused a good-faith refund request.

Contact

LKN ECOM L.L.C.
Email: info@byrovina.com
Phone: 800-590-3916
Hours: Monday–Friday, 9:00 AM – 5:00 PM MT